Coinbase Is Outshouted For Slow Support, User Deletes His Account

If you follow our Coinbase news, you probably know that there have been some issues as of lately with the exchange’s customer support. Specifically, Coinbase is outshouted for its slow support times during high volatility on the crypto market – the popular author Nassim Taleb recently called out the exchange. The exchange is receiving negative publicity about the cryptocurrency trading products that it offers.

The famous author, risk analyst, ex-trader and user Nassim Taleb, called out Coinbase to ask:

“What’s going on with you? Why don’t you respond to errors?”

Later on, Coinbase support replied and apologized for the delay. The exchange said that they would be following up with the support case shortly, to which taleb said “Too late. Closing account.” The author later clarified that he opened the account a few months ago.

Even their account closing page is messed up. Does not respond pic.twitter.com/SZIJrqLDiy

— Nassim Nicholas Taleb (@nntaleb) June 4, 2020

Taleb is the author behind the well-known classics including The black Swan and Skin in the Game. He told that Coinbase is outshouted by him and followed up by suggesting for his followers that the exchange only responded because of the “blue tick” on his Twitter profile which indicates that Taleb is popular and of public interest.

Meanwhile, Taleb said that Coinbase is outshouted and they “ignore the regular person” to his 600,000 followers on Twitter.

As we can see, this is a period of partial outages and difficulties with signing in, slow support times and placing buy and sell orders. The case is ongoing and many users have experienced this, particularly during periods of high volatility in the market.

The exchange experienced outages during periods of volatile trading on April 29 and May 9. After these two events, they said that they had implemented fixes in an effort to prevent this outages from showing up again.

However, users on the platform also reported “connectivity issues” on June 1, which was the period when Bitcoin (BTC) spiked above $10,000 and the Bitcoin news showed a lot of promises for investors.

Rigged implies that this is intentional. Coinbase doesn't have any incentive to do this intentionally. It does show that they have a scaling problem related to activity on their platform.

— AAron01234 (@AAron01234) June 2, 2020

The fact that Coinbase is outshouted is nothing new in the community. In 2019, the exchange was also criticized for their actions and lack of communication in the Neutrino crisis which led to a campaign on social media with the hashtag #DeleteCoinbase.

The company claims that they have more than 30 million users and recently agreed to acquire Tagomi, a New York-based crypto brokerage for a rumored amount of $100 million.