The major cryptocurrency payment service BitPay recently confirmed that there was a delay and outage of its Bitcoin payments service on December 22. The report shows that BitPay admits that the BTC payments were briefly unavailable for almost 3.5 hours on the website as the company was dealing with transaction issues.
BTC payments were briefly unavailable today between 1 and 4:25 PM as we worked to resolve transaction infrastructure issues. Service is restored.
— BitPay Support (@BitPaySupport) December 23, 2019
Before the information was confirmed officially, a number of users have reported that the service was unavailable. Some even took to Twitter and said that the platform has disabled the payments for all merchants, noting that the service was not available at several stores.
Another user on Twitter pointed out that the company has a big capacity to transfer API data as a major benefit of the service – but also criticized the outage. He said:
“I love your API data service but you guys gotta fix your shit. Dump bitpay and install btcpayserver, it’s embarrassing that a service called ‘bitcoinaverage’ can’t even accept Bitcoin for payment.”
However, the information about the outage was confirmed by BitPay right after it rolled out support for three new stablecoins: USD Coin (USDC), Gemini Dollar (GUSD) and Paxos Standard Token (PAX) on December 10 this year. As confirmed within the report, the new listings brought the total number of supported cryptocurrencies at BitPay to six, alongside Bitcoin, Bitcoin Cash (BCH) and Ether (ETH).
The latest crypto news show that as of December 2019, more than 30,000 global merchants have been using BitPay according to reports from the firm. Even despite the bear market since 2018, the company reportedly saw some growth during that year and reported $1 billion in transactions in 2018.
Founded in 2011 in Atlanta, Georgia – BitPay is often seen as a “controversial” service with a shady reputation in recent years. This was mostly because of the Bitcoin Cash news and the fact that the service promoted BCH as a more attractive option to Bitcoin, which made the service lose several significant clients. All of this created a lot of controversy and came with multiple technical issues over the years.
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