Coinbase users are mad again and have been trying to contact the customer support of the exchange after their funds disappeared from their accounts as we are reading more in our latest Coinbase news today.
Coinbase is under fire for its terrible customer service after reports of users’ accounts being hacked and drained of funds keep on emerging. According to the investigation by CNBC, thousands of customers across the country complained against the company and the outlet even stated that it had interviewed plenty of customers who claimed that hackers had drained their accounts with the issue being exacerbated by the platform and not responding to support requests.
The interviews with Coinbase customers around the country and the review of thousands of complaints show a pattern of account takeovers where the users see money vanish from their accounts followed by the poor support that made the coinbase users mad again left hanging. One client, Tanja Vidovic said that she lost nearly $168,000 in crypto holdings after receiving plenty of password changes security alerts in April and the attempts to contact the exchange were worthless as Tanja said.
Another customer said that the exchange tried to log into the app in March and almost $35,000 in other crypto-assets had disappeared from the account. The Coinbase regulatory response team emailed the victim stating that the transactions on the blockchain are irreversible and said that the insurance policy of the exchange didn’t cover theft from the individual accounts. The New York Times also ran an article on the helpless Coinbase customers who sued the company after losing $100,000 worth of crypto.
My dad has been trying to access his @Coinbase account w/ little to no help from Coinbase Support the past 3 months.
Countless emails either w/ incredibly generic replies that don't address the issue, or completely ignored. Absolutely embarrassing display of care for customers.
— K A L E O (@CryptoKaleo) August 24, 2021
The coinbase users are mad again and vented their frustrations to the platform, saying that the exchange is showing an embarrassing display of care for teh customers. The tweet attracted plenty of responses from other clients that had similar issues with the customer support but Coinbase didn’t respond to the complaints. However, one individual said:
“You will only reply and assist people who have many followers so your reputation will not go down to hell! What about us? 5 months with no help! Locked account!”
In April when the company went public, Coinbase CEO Brian Armstrong said to CNBC that people don’t have to be afraid of crypto like in the early days but soon later the users filed more than 11,000 complaints against the exchange with the Federal Trade Commission.
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